Privacy Policy
ViewCAD by Tensile3D
1. Introduction
Tensile3D ("we", "us", or "our") operates the ViewCAD mobile application ("ViewCAD" or "the app"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app.
By using ViewCAD, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
a. Personal Information
When you create an account or use our services, we may collect:
- Name
- Email address
- Account credentials (encrypted)
b. Usage Data
We collect information on how the app is accessed and used, such as:
- Device type and OS version
- IP address (for security and processing purposes)
- Log data and usage statistics
- Crash reports and diagnostics
c. Uploaded Files
You may upload CAD files to process and view. These files are stored securely on our cloud servers for processing and user access.
3. How We Use Your Information
We use your information to:
- Provide and maintain the ViewCAD service
- Process and optimize your uploaded CAD files
- Notify you about updates and feature releases
- Improve app performance and user experience
- Respond to your support requests
- Enforce our Terms of Service and protect our rights
4. Sharing and Disclosure
We do not sell or rent your personal information.
We may share data:
- With service providers for cloud processing and storage
- To comply with legal obligations or protect rights and safety
- In connection with business transfers (e.g. merger or acquisition)
All third-party providers adhere to strict data protection standards.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data and uploaded files as long as your account is active or as needed to provide services. You may delete your account or files at any time through the app or by contacting us.
7. Children's Privacy
ViewCAD is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, update, or delete your personal data
- Object to or restrict processing
- Request data portability
For any such requests, contact us at contact@tensile3d.com
9. Changes to This Policy
We may update our Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. You are advised to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email:
contact@tensile3d.comWebsite:
https://tensile3d.com© 2025 Tensile3D. All rights reserved.
